At American Wireless, Inc. (herein referred to as "AWI"), we collect information about our customers and use it to provide our services. We also share it as needed to meet our business goals or fulfill our legal obligations. We protect the information we have about our customers, and we require those we share it with to protect it too. Rest assured that we do not sell, trade, or rent your personal information to third parties. Full details of our Privacy Policy are included here for your reference.
Information such as name, organization, email address, mailing address, credit card number, and expiration date is needed to process your order.
The information you provide is used to provide our services and enhance your experience with AWI. We use it to bill you or send notices about your account and update you on our products and services. We will also occasionally notify you of special offers. »» AWI does not sell, trade, or rent your personal information to third parties. We occasionally provide aggregate information regarding the use of our website to partners, but these statistics never include personally identifying information. »» Please note that if the government or law enforcement requires our customer information, we are legally obligated to release it.
AWI is committed to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We have administrative, physical and technical controls to safeguard it; We train our employees on the importance of protecting it. Your credit card security is our highest priority. AWI utilizes Secure Sockets Layer (SSL) encryption, an advanced encryption technology that protects the information you send us against unauthorized access. This safeguard has helped, in many cases, to make shopping on the Internet significantly safer than using your credit card at a restaurant or department store.
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. AWI uses cookies to personalize your experience, and to keep session-related data for ordering. Most web browsers are automatically set to accept cookies. To change this, or to show a warning each time a cookie request is received, please review your browser's guidelines.
AWI has no intention of collecting personal information from children (i.e., individuals under the age of 18). If a child has provided us with personal information, AWI asks that a parent or guardian of the child contact us if they would like the information submitted by a child deleted from our database. AWI will use reasonable efforts to delete such information from its database. If you would like more information about child privacy and the Internet, you can refer to the Federal Trade Commission's website: http://www.onguardonline.gov/topics/net-cetera.aspx. For additional information, vist http://www.onguardonline.gov/.
AWI is committed to protecting your privacy. The information you provide is used to provide better service with AWI. We use it to bill you or send notices about your account and update you on our products and services. We do not sell, trade, or rent your personal information to third parties. If you would like to discuss how we use your information, please contact us.
By using AWI services, you consent to our use of your personal and non-personal data as specified above. AWI reserves the right to change this agreement at any time for any reason, without notification.
The Federal Communications Commission ("FCC") has adopted rules to preserve the Internet as an open platform ("Rules" or "Open Internet Rules"). These Rules went into effect on November 20, 2011. Information regarding these Rules is available on the FCC’s website at http://www.fcc.gov/guides/open-internet
In a manner consistent with our Privacy Policy, we monitor network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance our network. We may give priority on an unpaid basis to interactive or critical classes of traffic such as VoIP, traffic essential to the efficient operation our network, and traffic related to the accounts of commercial customers or customers with dedicated connections. We may limit peer-to-peer applications to the extent we determine, in our sole and reasonable discretion, it is appropriate to maintain an efficient network load. Our congestion management practices are in place to ensure that all customers experience high quality service. If we determine, in our sole and reasonable discretion, that the manner in which a customer is using our service negatively impacts other customers or our network, we reserve the right to apply additional congestion management techniques.
Our service is provided on a "best efforts" basis. Certain circumstances may affect the speed and quality of service, including but not limited to foliage, line-of-sight obstructions, the distance between a customer and the transmission point and the connection of multiple devices to our network.
Subject to the qualification that we may reasonably limit peer-to-peer applications as set forth above, we generally treat all lawful applications identically; however, we reserve the right to block or limit access to any applications that we determine, in our sole and reasonable discretion, may expose us to potential legal liability, harm our network or otherwise interfere with or impair the experience of other customers on our network.
Data usage (also known as bandwidth usage) is the amount of data, such as photos, videos, emails, and other files being sent or received over a specific period of time. AWI reserves the right to monitor the total amount of bandwidth being used in order to ensure fast and reliable service for all our subscribers.
AWI does have a monthly data usage allowance as outlined in the table below.
Package | Bandwidth Quota |
---|---|
Economy | 50 GB |
Bronze | 50 GB |
Silver | 150 GB |
Gold | 200 GB |
Platinum | 250 GB |
Business Gold | 250 GB |
Express | 450 GB |
Deluxe | 600 GB |
Supreme | 800 GB |
Ultimate | 1000 GB |
Basic | 50 GB |
Value Streaming | 150 GB |
Premium Streaming | 300 GB |
Power User | 450 GB |
Starter | 100 GB |
Enhanced | 250 GB |
Elite | 400 GB |
Pro | 500 GB |
Pro Plus | 700 GB |
Data usage allowances are one way to ensure that extremely high bandwidth users do not negatively impact other subscribers using AWI's broadband network. While a very low percentage of AWI Internet subscribers reach their data usage allowance, some subscribers far exceed their allowance and impact the service of other subscribers. Moreover, Internet usage is growing exponentially with all of the new devices, applications and streaming media available. AWI continually invests in its Internet service network to meet increasing demand. Data capacity is not infinite and must be managed to allow fair use of AWI's network.
Should you need to leave our service, please turn in the equipment (modem, ATA (phone box), & power supply for antenna). We will come and retrieve the antenna. Your agreement with us states that you may be held financially responsible if the equipment is not returned. Also, remember that if you are in a contract and disconnect your service, for any reason, before you have completed the full term, you will still be responsible for the monthly fees for the balance of the contract and/or the cost of Installation and Equipment as stated in the contract. In cases of marital disputes the signatory of the agreement will be held accountable. Any credit balances will be refunded to the account holder after the account has been properly closed.
Designated agent for DMCA notices: